Effective Date: July 2026
At Gox Solution, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.goxsolution.com, submit product enquiries, or communicate with our team.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Submit a product enquiry or request a quotation.
- Contact us through our website, WhatsApp, email, or phone.
- Subscribe to our newsletter or marketing communications.
- Request technical support or customer assistance.
This information may include:
- Full name
- Email address
- Phone number
- Company or business name (where applicable)
- Delivery or business address (if required)
- Products or services you are interested in
- Any additional information you choose to provide
We also automatically collect certain non-personal information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Date and time of your visit
This information helps us understand how visitors use our website and improve the overall user experience.
2. How We Use Your Information
We use your information to:
- Respond to product enquiries and quotation requests.
- Contact you regarding your enquiry or order.
- Provide customer support and technical assistance.
- Improve our website, products, and services.
- Send important service updates.
- Send promotional offers, newsletters, or product updates where you have consented to receive them.
- Comply with applicable legal and regulatory obligations.
3. WhatsApp Communication
Our website allows customers to continue product enquiries through WhatsApp.
When you choose to contact us via WhatsApp, the information you provide will also be subject to WhatsApp’s own Privacy Policy. We recommend reviewing their privacy practices before sharing sensitive information.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted service providers and business partners who assist us in operating our business, including:
- Delivery and logistics providers
- Payment providers (where applicable)
- Website hosting providers
- IT and technical support partners
- Marketing and communication platforms
These parties are required to keep your information secure and confidential.
We may also disclose your information where required by law or to protect our legal rights.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Measure website traffic and analytics
- Enhance your browsing experience
You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of the website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to safeguard your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Respond to your enquiries.
- Maintain business records.
- Fulfil legal and regulatory requirements.
- Resolve disputes and enforce our agreements.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data where legally permissible.
- Withdraw your consent to receive marketing communications.
- Request information about how your data is being used.
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites, and encourage you to review their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page together with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Gox Solution
Website: www.goxsolution.com
Email: info@goxsolution.com